Information for Residents Regarding Coronavirus (COVID-19)

Laundry rooms are open, and as an added convenience we are temporarily keeping them open 24 hours a day. Please be sure to respect all physical-distancing requirements while in these shared spaces.

Public health is leading communication about COVID-19 exposure and will directly contact anyone who has come into contact with a confirmed case.

Rent is still due on the first of the month. We recognize that you may be experiencing financial hardship related to COVID-19, and if this is the case, please contact your site office to learn more about reporting economic hardship. 

We also strongly recommend that you pay your rent online. You can sign up here. If you need help setting up your account, please contact your site office and we will set you up with a specialist who can assist you virtually.

In order to comply with physical-distancing requirements as outlined by public health, and to ensure our superintendents can focus on keeping buildings sanitized, we are only servicing urgent workorders at this time. This includes problems with: heat, water, flood, toilets, roof leaks, and broken windows, patio doors, fridges, or stoves.  

You can submit your workorder by calling or emailing your site office. 

If this is an after hours emergency, please call the emergency line at 613-729-0656 ext 3.

All site offices remain open – they’ve just gone virtual. To contact your site manager please email or call.

Our staff are continuing to check on buildings and pick up mail – they are simply doing so less frequently.

We are able to do some virtual showings via facetime or skype – please contact our call center (rentals@osgoode.ca) for more information.